Customer Service

Shipping & Delivery

We make every effort to ship orders as quickly as possible, and most orders should ship within 2 business days. While we make every effort to ship same-day, orders placed after 3pm EST may not be processed that day. Depending on the item and the destination, we may ship using USPS, FedEx, or UPS. We reserve the right to upgrade any order to a faster and/or more secure shipping option free of charge. To ensure secure delivery, we may at our discretion ship any order with signature required at delivery.

All of our shipments are well-packed and completely discreet, with no indication that the package may contain jewelry or precious gemstones.

We apply low standard shipping rates for all domestic and international orders. We do not look to make profits on shipping costs.

 

Privacy & Security

True Color Gems values your privacy. We do not share personal information with anyone, for any reason, except when required by law. We make no exceptions. We are big believers in privacy and our business practices reflect those values.

 

Returns & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request and postmark a return.  Items purchased from Nov 1 through Dec 31 are eligible for returns until Jan 31 of the following year.

To be eligible for a return, your item must be in the same condition that you received it in and in its original jewelry box packaging. You’ll also need the receipt or an order number.

Please mail returns with a copy of your receipt or referencing your order number to:

Bonyak J
Attn: TCG
PO Box 54312
Cincinnati, OH 45254

Postal insurance is recommended for items over $50. We are not responsible for lost return shipments.

 

Ordering & Payment

Our website features all of the latest in Internet security measures, and our ordering process is 100% safe. We use SSL certificates to protect against malicious hackers, and secure credit card processing. Please note that we will never store a copy of your credit card information.

 

Pricing & Promotions

We price all of our items at very competitive low levels. We don't play games with fake sales that run 365 days a year, or with high price tags that are negotiated to a different final price for every customer. We offer everyone the same low prices on all of our lines, including our hand-crafted work. However, we will from time to time offer special promotional deals.

 

Viewing Orders

We provide tracking information and e-mail notifications so that all orders may be monitored at your convenience.